Handcrafted Fused Glass Suncatcher - personalised

Processing Time: Ready-made items are carefully packaged and dispatched within 3 to 5 business days. Custom or bespoke pieces will have an estimated turnaround time agreed upon at the time of order.

Shipping Methods & Rates (UK):

Standard Delivery (Royal Mail 2nd Class / Tracked): Delivered within 3 to 5 business days from dispatch.

Express Delivery (Royal Mail Tracked 24): Delivered within 1 to 2 business days from dispatch.

Shipping costs are calculated at checkout based on weight and size.

Right to Return: In compliance with UK consumer regulations, you have the right to cancel and return your order within 14 days of receiving your item.

Eligibility: To be eligible for a return, items must be unused, in the same condition that you received them, and in their original packaging.

Exclusions: Due to hygiene reasons, earrings cannot be returned unless faulty. Custom or bespoke commissions are also final sale and cannot be returned unless they arrive damaged or defective.

Return Shipping Costs: Buyers are responsible for return shipping costs unless the item arrived damaged or faulty. It is strongly recommended to use a tracked or signed-for postal service, as LJHGlass cannot be held responsible for items lost in transit back to the studio.

Refunds: Once your return is received and inspected, a refund will be processed to your original payment method within 5 business days.